Customer
Relationship
Manager
Outside of your physical stock, your next biggest asset is probably your customer base. To best serve your customer needs, you require instant access to real time information for all past and present transactions. This is only the tip of your requirements if you’re to maximise the potential of each customer, while maintaining a healthy bottom line.
We understand the level of customer information required to maintain high levels of service and generate profitable sales. Therefore the ease of use of QX and the detail provided will keep the most demanding sales team happy.
The QX software is designed to give ease of access to key data, essential for managing tasks related to developing and maintaining a healthy business and making informed decisions at the point of sale or quotation.
The seamless integration will give your business a concise and accurate view of vital information including, payment histories, past and present transaction history and available credit balances, without the need for duplicate data entries.
As well as quotation, order progressing and financial reviews, you can also carry out full contact maintenance, store essential competition and project information, whilst monitoring the responses received from marketing activity. Statistical reviews can also be viewed within the sales universal access module (UAM) making it a powerful part of the system – an essential tool for any sales force.
Seamless links to customer maintenance and the Item universal access module (UAM) all combine to ensure your have accurate, up to date information in an easy to use format.
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Feedback from our clients
Your whole business depends on your software supplier, you have to get into bed with them, to trust them completely and that’s scary! With Openda we don’t have that fear anymore. They are very friendly, accommodating and they deliver on their promises.
QX is a very stable system. We haven’t had to reboot it any way, shape or form, other than for routine house-keeping purposes. The system has not gone down on us in over 5 years of continuous use.
Prior to making a final decision on which ERP system to select we got to spend time with Openda’s customers. They gave us an honest and open view on the QX system. It was this unique approach which really convinced us that Openda were the company that can support our needs now and in the future.
The mass global suppliers of ERP Systems only saw Kukri as another number in their sales figures. Openda were different from the outset. They took time to understand our business and how we operated before anything else. Our needs, rather than their product, drove the sales process.