Barco had been using a system from a well established and well recognised software developer for a couple of years but after the initial implementation was over Barco found the supplier to be difficult to work with; whenever Barco’s requirements changed, getting changes made to the system was met with resistance from the supplier.
Barco also found that new modules were usually third party “best of breed” systems, which had been integrated with and were never seamless. This caused more work for their operators, as they were having to jump around different programs to find information and incurred extra costs as investment had to be made on internal infrastructure.
Having suffered enough, Barco decided to evaluate the software market again. By their own admission Barco knew that they were a demanding customer as their customers were demanding and they wanted a system that could not only keep up with, but also exceed, their constant need to improve their processes. Barco knew from experience that the big, well recognised software authors in the industry weren’t going to provide this, as had already been proved from their existing supplier, so having seen several presentations and after speaking with other Openda QX users, Barco chose Openda.